1. Data Controller
Nokta İşitme Merkezi
Address: Bozyaka Şube: Bahçelievler, Saim Çıkrıkçı Cd. No:116 D:1C, 35110 Karabağlar/İzmir; Yeşilyurt Şube: Basın Sitesi, 177/5. Sk. no:21-B, 35400 Karabağlar/İzmir
Phone: 0232 335 57 58
E-mail: [email protected]
2. Scope
This Privacy Policy covers the noktaisitme.com website, online appointment and contact forms, phone/e-mail/WhatsApp communication channels, and hearing health services provided at our branches in İzmir. For detailed information on our personal data processing activities, please review the KVKK Privacy Notice.
3. Information Collected
Within the scope of our services, the following information may be collected:
- Identity and contact data: Name, surname, phone, e-mail, address.
- Service data: Appointment preferences, branch selection, requested service type, message content.
- Health and hearing data: Audiometry results, hearing aid records, ear mould measurements, tinnitus assessment notes (within the scope of the service).
- Transaction and financial data: Invoicing, payment and warranty records.
- Technical data: IP address, browser type, device information, session and form logs.
- Cookie and preference data: Cookie preferences and site usage preferences (Cookie Policy).
4. Purposes of Use
Collected information is used for the following purposes:
- Providing hearing tests, device fitting, programming, maintenance and consultancy services
- Managing appointment booking, reminders and customer support processes
- Responding to form submissions and tracking requests
- Fulfilling legal obligations (accounting, SGK, official records)
- Ensuring website security and improving user experience
- Marketing and promotional communications where your explicit consent has been given
5. Legal Basis
Your personal data are processed in compliance with Law No. 6698 (KVKK) on the basis of contract performance, fulfilment of legal obligations, our legitimate interests and, where applicable, your explicit consent. Details regarding health data are set out in the KVKK Privacy Notice.
6. Sharing of Information
Your data may be shared, to the extent required by the service, with SGK, hearing aid manufacturers and authorised service centres, accounting/legal/IT service providers, payment institutions and, where legally required, authorised public authorities. KVKK provisions are observed in all third-party data sharing.
7. Data Security
Administrative and technical measures — including access authorisation, secure communication channels, backup and records management — are implemented to prevent unauthorised access to, loss, disclosure or alteration of your personal data. A secure connection (HTTPS) is used for form submissions.
8. Retention Period
Your data are retained for the period required by the purpose of processing and the statutory limitation periods under applicable legislation. Upon expiry, data are deleted, destroyed or anonymised.
9. Your Rights
You may exercise your rights under Art. 11 of KVKK (requesting information, correction, deletion, objection, etc.) by writing to [email protected] or by applying in person at Bozyaka Şube: Bahçelievler, Saim Çıkrıkçı Cd. No:116 D:1C, 35110 Karabağlar/İzmir; Yeşilyurt Şube: Basın Sitesi, 177/5. Sk. no:21-B, 35400 Karabağlar/İzmir. For detailed information, please review the KVKK Privacy Notice.
10. Children's Privacy
Our website does not directly collect data from individuals under 18 years of age. Data for minor patients may be processed through their legal representatives in the course of the service.
11. Policy Changes
This policy may be updated in line with legislative changes or developments in our service processes. The current text is always published on our website. An announcement may be made on the site for significant changes.
12. Contact
For privacy-related questions:
E-mail: [email protected]
Phone: 0232 335 57 58
Last updated: 13.07.2026